Freezer Not Freezing or Too Warm
Frozen food is thawing or ice cream is soft
Your freezer isn't maintaining temperatures cold enough to keep food frozen. Ice cream is soft and frozen items are partially thawed.
Quick Fixes to Try First
- 1Check the temperature setting (should be 0 degrees Fahrenheit)
- 2Ensure the freezer isn't overpacked, blocking air circulation
- 3Check for ice buildup on the back wall, indicating defrost problems
- 4Verify the door closes and seals completely
- 5Listen for the evaporator fan running when you open the door
Most Common Causes
Frost Buildup on Evaporator
Excessive frost on the evaporator coils insulates them, preventing proper heat exchange and cooling.
Defrost System Failure
The defrost heater, timer, or thermostat has failed, allowing ice to accumulate on the evaporator.
Door Seal Problems
A damaged freezer door gasket lets warm air in, causing frost buildup and temperature problems.
Other Possible Causes
Evaporator Fan Motor Failure
Without the evaporator fan, cold air can't circulate through the freezer properly.
Compressor Issues
In single-compressor units, compressor problems affect both refrigerator and freezer. In dual-compressor Sub-Zero units, the freezer has its own compressor.
When to Call a Professional
Contact our technicians if any of these apply:
- Significant frost or ice buildup inside the freezer
- The evaporator fan isn't running
- Temperature doesn't drop after adjusting settings
- Both freezer and refrigerator are having problems
- You hear clicking sounds from the back of the unit
Brands We Service for This Issue
Related Problems
Still Need Help?
Our factory-trained technicians are ready to diagnose and repair your appliance.